Refund and Exchange Policy

At Bougie Essentials, we strive for your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward refund or exchange policy to ensure your peace of mind.

Eligibility for Returns or Exchanges:

1. You may return or exchange unused products within 14 days from the date of shipment.
2. To be eligible for a return or exchange, the item must be in its original, unused condition, and in its original packaging.
3. To initiate the return or exchange process, please contact our customer support team at support@bougieessentials.com to obtain a Return Merchandise Authorization (RMA) number.

Refunds:

1. Once we receive and inspect the returned item, we will process a refund for the full purchase amount, excluding any shipping charges. Refunds will be issued using the original payment method, and you will receive an email confirmation.

Exchanges:

1. If you wish to exchange your unused item for a different product, please contact our customer support team to arrange the exchange. We will provide instructions for the return and the shipping of your new item.

Return Shipping:

1. You are responsible for the return shipping costs unless the return is due to an error on our part.
2. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items:   

1. If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a full refund, including shipping charges.

Cancellation Policy:

1. If you wish to cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled if they have not yet been shipped. If your order has already shipped, please refer to our refund and exchange policy.

We are committed to providing high-quality products and exceptional customer service. If you have any questions or require further assistance regarding our refund or exchange policy, please do not hesitate to contact us. Your satisfaction is our priority.